Ok,as it happen to me today after new month,i believe GiveMeYourSoul idea was not quite effective since new month new reset for ladder points,so i need to create new chicken account to earn ladder points every new months.100points its to big for new player like me as i keep dying at colony zone while earning ladder points and it take times to create bounch character for just ladder points.It will be helpfull if ladder points removed as requirement or not reset every month.I can't join FT today. T_T
Thanks for the attention of the administrator,
but for solving the problem you still stayed.
They also tried to reinstall the window and again it didn't change.
Please help them lose hope that it will be fine.