JustReal Posted May 5 Report Share Posted May 5 I forgot my account password and used "Forgot password" feeature in the panel. Panel gives me error as "You are not logged in! You must be logged in to use this feature." when I write down the password that sent by email. Do you know why it occurs? Link to comment Share on other sites More sharing options...
Turkish Moderators GM_Thanos Posted May 5 Turkish Moderators Report Share Posted May 5 Merhaba, Hem hesap ID'niz hem de şifreniz büyük/küçük harf duyarlıdır. Şifrenizi sıfırladıysanız doğru girdiğinizden, hesap adınızda ise büyük/küçük harf olmamasına dikkat edip tekrar deneyiniz. Link to comment Share on other sites More sharing options...
JustReal Posted May 5 Author Report Share Posted May 5 Sifirlama sifresini kopyala yapistir yaptigimda bu hatayi aliyorum. Sifrenin icinde bosluk olmadigindan ve hepsinin dogru oldugundan eminim. Link to comment Share on other sites More sharing options...
Turkish Moderators GM_Thanos Posted May 5 Turkish Moderators Report Share Posted May 5 Kopyala yapıştır yapmadan deneyin. Ayrıca kullanıcı adının da doğru yazıldığından emin olun. Link to comment Share on other sites More sharing options...
JustReal Posted May 5 Author Report Share Posted May 5 Sifreyi ozellikle yanlis yazdigimda "Sorry those details are incorrect. Please try again" diyor hocam. Dogru yazinca yukari yazdigim hatayi aliyorum. Link to comment Share on other sites More sharing options...
Administrators nikos32 Posted May 5 Administrators Report Share Posted May 5 pay attention to the case-sensitive letters in both ID and PW also If you have requested to reset your password multiple times within a short period, it is possible that you are using the wrong password, keep in mind that sometimes the password reset emails may not be delivered in the same order they were requested. Link to comment Share on other sites More sharing options...
JustReal Posted May 5 Author Report Share Posted May 5 (edited) I'm sure that I'm not doing anything wrong. Would you like me to provide my ID to you so that you can have a look? Panel gives me the error "Sorry those details are incorrect. Please try again" if I use the wrong PW. If I use the correct one, error changes to "You are not logged in! You must be logged in to use this feature." Edited May 5 by JustReal Link to comment Share on other sites More sharing options...
JustReal Posted May 6 Author Report Share Posted May 6 What else I can try? I am eager to reset my password! Link to comment Share on other sites More sharing options...
Administrators nikos32 Posted May 6 Administrators Report Share Posted May 6 23 minutes ago, JustReal said: What else I can try? I am eager to reset my password! run anydesk and PM me the id Link to comment Share on other sites More sharing options...
JustReal Posted May 6 Author Report Share Posted May 6 31 minutes ago, nikos32 said: run anydesk and PM me the id PM sent Link to comment Share on other sites More sharing options...
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