Hello,
First of all, I hope you are doing well.
I would like to clarify the situation regarding the character ban mentioned in the support ticket. The issue occurred solely because we were unaware that this could violate the rules. There was absolutely no malicious intent on our part.
The banned character is shared between me and my friend. We have known each other for over 20 years, and I currently live abroad. We have always trusted each other, which is why we have been using the same character without realizing that doing so could result in a violation. We kindly ask the support team to review our case with understanding and consider removing the ban.
We sincerely apologize for our mistake and assure you that we will fully comply with the game's rules moving forward. We will make sure that this situation does not happen again.
We would greatly appreciate your consideration and any assistance you can provide.
Thank you for your time, understanding, and support. @nikos32
I’ve looked into the matter a bit. It seems this person shares their account details with friends to get them into the game—effectively drawing new players to the server. If that is indeed the case, you should look into this.