[Guide] Client Issues and Solutions | Problemas y soluciones del cliente

[nikos32]

If you're experiencing issues with the game client, you've come to the right place.
This guide covers common problems and provides step-by-step solutions to help you get back to your gaming experience as quickly as possible.

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1. Client crashes after casting a skill or teleporting to a new zone

Issue Description:
If your client crashes after casting a skill or teleporting to a new zone, this is often due to corrupt or outdated files.

Solution:
Please ensure you are using the latest version of the client.
You can download the most recent client from https://professionalko.com/?page=download

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2. Client Does Not Open (Potential Antivirus Issue)

Issue Description:
Some players have reported that the client fails to open or operate correctly, which could be due to interference from antivirus software, particularly Norton.

Solution:
If you have Norton antivirus then add our client folder to its exclusion list. If the issue persists and your Norton antivirus is without a current subscription, consider uninstalling the antivirus software to see if this resolves the problem. Remember to replace it with another antivirus program to keep your computer protected. If the issue persists after uninstalling Norton, please report it on this forum for further assistance.

Adding Client Folder to Antivirus Exclusion List:

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3. Client Shuts Down with Overwolf BUFF APP Enabled

Issue Description:
If you are experiencing unexpected client shutdowns, especially when Overwolf BUFF APP is activated, it might be interfering with our game anticheat. By default, Overwolf activates Knight Online in its settings, triggering the client shutdown.

Solution:
To resolve this issue, either turn off Knight Online in the Overwolf settings or close Overwolf while playing. This should prevent the interference and keep your game client running smoothly.

Disabling Knight Online in Overwolf - Step 1: Identifying Overwolf Icon in Windows Tray

1. Look for the Overwolf icon in your Windows tray area. It typically appears as a small icon.
   
2. Right-click on the Overwolf icon to open the context menu.
3. Click on "Settings" to access the Overwolf settings.
   

Disabling Knight Online in Overwolf - Step 2: Turning Off Knight Online in Overwolf

1. In the Overwolf settings, navigate to the Overlay & Hotkeys and locate the Knight Online entry.
2. Toggle the on/off switch to "Off" to disable Knight Online in Overwolf.
   

Further Assistance:
If you continue to experience problems or have issues not covered in this guide, please post a detailed description of your problem in the #Support section. Provide as much information as possible, including error messages, what you were doing when the issue occurred, and any steps you have already tried.

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4. MicrosoftEdgeWebview2Setup errors for Windows 7 & Windows 8.1 users

 

Issue Description:
If you encounter unexpected installation errors related to Edge WebView2 after clicking 'Start' on the Launcher, it may be because Microsoft Edge is not installed on your operating system. Furthermore, support for Windows 7 and Windows 8.1 has been deprecated. As a result, the last supported version is 109, which cannot be installed using the online installer. Therefore, manual installation is necessary.

 

Solution:
To resolve this issue, download the Microsoft Edge-Stable Channel Version 109 Update for x86 based Editions (Build 109.0.1518.140). Install it and then run Launcher.exe. This will start the MicrosoftEdgeWebview2Setup process for a short time period. Once it's completed, run Launcher.exe again, and our game client will open.

 

However, it is crucial to note that even Windows 10, while currently supported, is becoming outdated. Therefore, we highly recommend upgrading to the latest operating system, such as Windows 11. Continuing to use outdated operating systems poses security risks and may lead to compatibility issues with newer software.

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We hope this guide helps you resolve any issues you're encountering with the client.
Our community is here to assist, so don't hesitate to reach out for further help.

Happy gaming!

[nikos32]

Si tienes problemas con el cliente del juego, has venido al lugar correcto.
Esta guía cubre problemas comunes y proporciona soluciones paso a paso para ayudarle a volver a su experiencia de juego lo más rápido posible.

1. El cliente falla después de lanzar una habilidad o teletransportarse a una nueva zona

Descripción del problema:
si su cliente falla después de lanzar una habilidad o teletransportarse a una nueva zona, esto generalmente se debe a archivos corruptos u obsoletos.

Solución:
asegúrese de estar utilizando la última versión del cliente.
Puede descargar el cliente más reciente desde  https://professionalko.com/?page=download

2. El cliente no se abre (posible problema con el antivirus)

Descripción del problema:
Algunos jugadores han informado que el cliente no se abre ni funciona correctamente, lo que podría deberse a interferencias del software antivirus, particularmente Norton.

Solución:
si tiene el antivirus Norton sin una suscripción actual y tiene problemas con el cliente, considere desinstalar el software antivirus para ver si esto resuelve el problema. Recuerda reemplazarlo con otro programa antivirus para mantener tu computadora protegida. Si el problema persiste después de desinstalar Norton, infórmelo en este foro para obtener más ayuda.

Asistencia adicional:
si continúa teniendo problemas o tiene problemas que no se tratan en esta guía, publique una descripción detallada de su problema en la sección #Soporte. Proporcione tanta información como sea posible, incluidos mensajes de error, qué estaba haciendo cuando ocurrió el problema y cualquier paso que ya haya probado.

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Esperamos que esta guía le ayude a resolver cualquier problema que tenga con el cliente.
Nuestra comunidad está aquí para ayudar, así que no dude en solicitar más ayuda.

¡Feliz juego!