Dear ProfessionalKO Support Team,
I hope this message finds you well. I am writing to request your assistance with an issue I encountered during the Bifrost event that significantly impacted my gaming experience.
While participating in the event, I, as a priest, opted to use a shield and a one-handed mace to increase my defense. In doing so, I removed my primary weapon, the "Two-Handed Sword of <selfname>(+7)", from my active slot and stored it in my inventory. Amidst the intensity of the battle and the time constraints of the Bifrost event, I attempted to clear space in my inventory and, unfortunately, I either sold my "Two-Handed Sword of <selfname>(+7)" to an NPC or deleted it by mistake. This error occurred because the icon of my sword is identical to that of the Mirage swords, which I frequently sell or delete.
This weapon was the most valuable item I possessed on my character, and losing it has greatly diminished my enthusiasm to continue playing. I understand the importance of careful inventory management, and I deeply regret this oversight.
I kindly request your assistance in restoring the "Two-Handed Sword of <selfname>(+7)" to my character. I am aware of the policies regarding item restoration, and I assure you that this request is made in good faith due to an honest mistake.
I would be grateful for any help you can provide in this matter. I am looking forward to continuing my journey in ProfessionalKO with my cherished weapon. Thank you very much for your understanding and support.
Best regards,
Character Name: MaxSK
Time: Wednesday in Bifrost around 4:00 of server time
