Client Shutdown

[Hello77]

Hi there, my client shut itself down after 4-5 hours of being in game. Not sure what causes this. Can anyone help?

[MetRik]

When you get a shutdown, if you send soacslog.ext file to the @nikos32 , maybe he can find out quickly. We cant say anything without any info.

[Hello77]

How do i send soacslog.ext to @nikos32 when i try to insert the file on his DM, it says " Allowed file extensions are: gif, jpeg, jpe, jpg, png, webp "

[nikos32]

On 4/5/2026 at 6:55 PM, Hello77 said:

Hi there, my client shut itself down after 4-5 hours of being in game. Not sure what causes this. Can anyone help?

Does the client shut itself while loading a zone, or does it happen at random times?

[Hello77]

@nikos32it does happen at random times. It always happens after around 5th hour in the game after logging in. 

Edited April 6 by Hello77

[Hermdigi]

My issue was Windows Defender. I would DC moving through portals. Disabled that, haven't dc'd since. 

[Hello77]

I just turned off "Window Defender" and "Real Time Protection" permanently and I still get my client shut down. I'm not getting "disconnected from server" client is just closing itself after the 5th hour. What could cause this issue? nobody knows?

[nikos32]

@Hello77 next time it happens, make a copy of soacslog.ext file and send it to me via discord or upload it anywhere and pass the link in a PM.

[TomatoDePotato]

That happens to me also 

[Hello77]

@nikos32 Just sent it to you on discord. Thank you!

[Hello77]

@TomatoDePotatodid you find a solution to yours yet? I'm still facing this problem..

[TomatoDePotato]

3 hours ago, Hello77 said:

@TomatoDePotatodid you find a solution to yours yet? I'm still facing this problem..

Nah

I gave up on broken stuff like this, or like many others in the server.

[nikos32]

17 minutes ago, TomatoDePotato said:

Nah

I gave up on broken stuff like this, or like many others in the server.

His problem is not a server's issue.

[TomatoDePotato]

Yeah I'm not familiar with how these things work.. According to his description I have a similar issue.

I wonder if it's something that can be fixed cause I remember I could stay logged for a week without my client crashing.

[Hello77]

Thanks for checking my soacs.log @nikos32 but I'll say this, I didn't have this issue on other KO PVP's before.

[nikos32]

On 4/18/2026 at 2:06 PM, TomatoDePotato said:

Yeah I'm not familiar with how these things work.. According to his description I have a similar issue.

I wonder if it's something that can be fixed cause I remember I could stay logged for a week without my client crashing.

I need to know when yours is crashing.

You'll need to make a copy of the soacslog.ext file before running the client again, and send it to me.

On 4/18/2026 at 7:56 PM, Hello77 said:

Thanks for checking my soacs.log @nikos32 but I'll say this, I didn't have this issue on other KO PVP's before.

Each server has its own anti-cheat system and its own issues. From what you've reported, the issue consistently occurs after a period of inactivity, which strongly suggests it is related to idle-time conditions. This could be caused by power-saving features such as sleep mode or a screensaver, or background processes triggered during idle time. For example, Windows Defender scans or automatic update services (such as NVIDIA App) may run when the system is idle.

In all cases, your client does not crash immediately but hangs over time. This behaviour is unusual because it should not depend specifically on idle state. For that reason, a memory overflow issue on our side is unlikely. However, it's hard to tell without spending a good amount of time taking a look on your PC's settings.

[TomatoDePotato]

Just now, nikos32 said:

I need to know when yours is crashing.

You'll need to make a copy of the soacslog.ext file before running the client again, and send it to me.

 

If I make the copy and send it, can I log again right after or should I wait till after you reply?

[nikos32]

2 minutes ago, TomatoDePotato said:

If I make the copy and send it, can I log again right after or should I wait till after you reply?

you can log in again right after.

[Tadic10]

Same here i was leaving my char on merchant for days without disconnecting but now every morning finding the game closed. Nothing on screen, just shut down itself.

Edited April 30 by Tadic10

[hgfvcf]

5 hours ago, Tadic10 said:

Same here i was leaving my char on merchant for days without disconnecting but now every morning finding the game closed. Nothing on screen, just shut down itself.

I got the same prob 

 

[Tadic10]

i found that im having the issue only at server night time. today i left my char on merchant on afternoon and came back to home at 3 am i found the warning on screen "soacs main application stopped working". normally when i wake up i wasnt seeing anything since its completely shut down itself. sorry i forgot to send soacs and logged back.