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Error while password change


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I forgot my account password and used "Forgot password" feeature in the panel.

Panel gives me error as "You are not logged in! You must be logged in to use this feature." when I write down the password that sent by email.

Do you know why it occurs?

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pay attention to the case-sensitive letters in both ID and PW

also If you have requested to reset your password multiple times within a short period, it is possible that you are using the wrong password,
keep in mind that sometimes the password reset emails may not be delivered in the same order they were requested.

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I'm sure that I'm not doing anything wrong. Would you like me to provide my ID to you so that you can have a look?

 

Panel gives me the error "Sorry those details are incorrect. Please try again" if I use the wrong PW.

If I use the correct one, error changes to  "You are not logged in! You must be logged in to use this feature." 

Edited by JustReal
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